Shipping policy

 

·         ALL PRODUCTS QUALIFY FOR FREE STANDARD SHIPPING (US ONLY)

·         FREE USPS Media Mail shipping on DVD & Blu-rays (US Only).

·         We ship via UPS, FedEx, DHL, USPS, and EMS depending on the size of the order and product.

·         Depending on the categories and/or type of the products, we offer Standard, Expedited, 2nd Day Air, and Overnight shipping options for US customers.  Mix purchases (2 or more items) with mix shipping method are eligible for a $15.00 Flat Rate per transaction plus weight rate.  PO Boxes ship via USPS only.  Please note, there might be a delay in delivery, since USPS does not guarantee delivery times.

·         All shipments can easily be tracked. An email with the tracking number will be sent to your e-mail address on file with us after your order is verified and confirmed.

 

·         Shipping rate varies due to the weight of the product. Customers can check the estimated shipping rate at the chart shown on our shipping rate page or the shopping cart and/or a confirmed shipping rate at the checkout page. For all international orders (outside US), customers are responsible for the custom and import duties.

·         At the moment, we only ship our products to the countries shown on our shipping rate page.  If your country is not listed above, please contact us or check back with us on a regular basis.

·         All packages are insured for the total value of the merchandise. The cost is already included in the shipping price.

 

Due to security and fraud concerns, WE CAN ONLY SHIP TO THE BILLING ADDRESS ON YOUR CREDIT CARD.  If you wish to have your item shipped elsewhere, you must change the billing address on your credit card to the actual shipping address. If you're unwilling to do so, you can only pay by wire transfer. THERE ARE NO EXCEPTIONS TO THIS POLICY AND IF YOU'RE UNWILLING TO ABIDE BY IT, WE WILL CANCEL YOUR ORDER IMMEDIATELY.

 

Orders are processed on a first come first serve basis. Actual shipping date is contingent upon the availability of merchandise and credit verification.  All items are shipped after the order is verified and confirmed.  No orders are processed or shipped on Saturdays, Sundays and federal or California state holidays. Please note that we usually generate a tracking number one or two business day before the item actually ships out, therefore it will show as invalid on the courier website before the item is picked up and scanned by a courier service representative. Occasionally, some items are on back order, meaning that we are unable to ship them out within the time frame mentioned above. In that case, we will contact customer via email to change the back-ordered item to a different one or cancel the order altogether.

 

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